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Customer Service Support Assistant

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Cleveland, OH
$30,000 - $35,000
Job Type
Direct Hire
Equivalent Experience
Jan 14, 2019
Job ID
Our manufacturing client is looking to fill the role of Customer Service Support Assistant.  

The chosen candidate will possess the following qualifications:

Essential Functions:
Answering incoming calls and directing to the appropriate person
Sorting and filing paperwork as required
Assisting with office stationery stock and re-ordering
Raising purchase order requisitions as required
Mailing out daily invoices. Scanning, sorting mail incoming/outgoing. Depositing daily checks
Filing, data entry, distributing faxes. Providing excellent Customer Service to our customers. Communicating effectively, as required, with our Corporate Office
Assisting with monitoring, and keeping accurate track of stock levels for all spare parts held
Processing quotations and orders for the Spares and Service Department, using our Navision MRP system
Despatch of spare parts to customers as required, checking stock levels, picking and packing parts, preparation of despatch notes, shipping arrangements
Assisting with the annual stock take (inventory)
Ensuring that quality procedures for goods returned/non conforming stock are recorded and reported accordingly
Scanning/faxing and posting purchase invoices and bills
Interfacing between our Corporate Office and customers on account matters
Assisting the Office/HR Manager as needed and varies different tasks, as needed

Minimum 4 years experience in a Customer service role/Office environment
Must be able to type 40 words per minute accurately
Ability to effectively communicate, problem solve, and multi-task
Ability to work in a fast paced work environment
Must be able to work with all levels of employees
Excellent interpersonal written and verbal communication and organizational skills
Must speak clear fluent English. Spanish language ability is an advantage (both written and verbal)
Highly motivated, goal oriented
Ability to function successfully with minimal supervision
Proficiency in all Microsoft Office products